> ## Documentation Index
> Fetch the complete documentation index at: https://braintrust.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Change your plan

> Upgrade or downgrade between Starter, Pro, and Enterprise

Change your [Braintrust plan](/plans-and-limits) to match your team's needs. You can upgrade from Starter to Pro directly in the application, or contact Braintrust for Enterprise plans. Downgrading is also supported with considerations for feature access and data retention.

## Enable on-demand usage

On-demand usage lets you grow beyond [Starter plan limits](/plans-and-limits#usage-limits) without upgrading to Pro. Add a credit card, and you'll automatically be charged for additional usage at the end of each calendar month, with billing on the 1st of the following month.

<Note>
  On-demand usage rates on Starter are higher than Pro rates. If your usage consistently grows beyond the Starter plan limits, [upgrading to Pro](/admin/billing/change-plan#upgrade-your-plan) provides better economics with lower rates and a higher included usage allowance.
</Note>

To add a credit card:

1. Go to **<Icon icon="settings-2" /> Settings** > [**<Icon icon="credit-card" /> Billing**](https://www.braintrust.dev/app/~/configuration/org/billing).
2. Under **On-demand usage**, click **Add card**.
3. Enter your credit card information.
4. Click **Save**.

After on-demand usage is enabled, use **Edit billing information** under **On-demand usage** to update your card or billing email.

## Upgrade your plan

<Tabs>
  <Tab title="Starter -> Pro">
    Upgrade from Starter to Pro to access advanced features, higher usage limits, and lower pay-as-you-go rates.

    1. Go to **<Icon icon="settings-2" /> Settings** > [**<Icon icon="credit-card" /> Billing**](https://www.braintrust.dev/app/~/configuration/org/billing).
    2. Under **Current plan**, click **Adjust plan**.
    3. In the plan selection dialog, click **Upgrade to Pro**.
    4. Review the Pro plan features and pricing.
    5. Enter your payment information.
    6. Click **Subscribe**.

    You'll be charged a prorated amount for the remainder of the current month. For billing addresses in taxable US jurisdictions, the upgrade preview shows an **Estimated tax** line that updates as you enter your billing address, and the tax is collected together with the prorated charge. On the 1st of the following month, you'll be charged the full \$249 monthly platform fee plus any usage-based charges from the previous month.

    <Accordion title="Prorated charge example">
      If you upgrade on the 15th of a 30-day month:

      * Days remaining: 15 (from the 15th to the end of the month)
      * Prorated charge: \$249 × (15/30) = \$124.50 (using the example \$249 monthly platform fee)
      * For billing addresses in taxable US jurisdictions, the estimated tax is added on top of the prorated charge.
    </Accordion>

    When you upgrade to Pro, you immediately gain access to:

    * <Tooltip tip="Create custom visualizations to track metrics specific to your use case." cta="Charts" href="/observe/dashboards">Custom charts</Tooltip>
    * <Tooltip tip="Separate development, staging, and production data within your projects." cta="Environments" href="/deploy/environments">Environments</Tooltip>
    * Unlimited <Tooltip tip="Configure custom scoring workflows where human reviewers can provide feedback on traces." cta="Human review scorers" href="/admin/projects#configure-human-review">human review scorers</Tooltip> (Starter limited to 1 per project)
    * <Tooltip tip="Built-in permission groups define what users can do in your organization. Starter includes the Owner group only. Pro includes all three built-in groups: Owner, Engineer, and Viewer. Enterprise supports custom permission groups." cta="Permission groups" href="/admin/access-control">Built-in permission groups</Tooltip> (Starter limited to Owner only; Enterprise adds custom permission groups)
    * [Higher usage limits](/plans-and-limits#usage-limits) and lower on-demand rates for processed data and scores
    * A larger [monthly Topics credit](/plans-and-limits#topics-usage), with the same overage rates as Starter
    * Longer data retention (30 days vs. 14 days)
    * Priority email support

    <Note>
      **Alternative**: If you only need higher usage limits, consider [enabling on-demand usage](#enable-on-demand-usage) instead. On-demand usage lets you grow beyond Starter limits without the monthly Pro platform fee, though [on-demand rates](/plans-and-limits#usage-limits) are higher than Pro rates.
    </Note>
  </Tab>

  <Tab title="Starter/Pro -> Enterprise">
    Enterprise plans include custom usage limits, advanced security and compliance features, and dedicated support for large organizations.

    To upgrade to Enterprise:

    1. [Contact Braintrust](https://www.braintrust.dev/contact) to discuss your requirements.
    2. Work with the Braintrust team to configure a custom plan.
    3. Sign an Enterprise agreement.

    Enterprise plans include everything in Pro plus:

    * Custom usage limits for processed data and scores
    * Custom <Tooltip tip="How long your logs, experiments, and traces are kept before being permanently deleted." cta="Configure retention" href="/admin/automations/configure-data-retention">data retention policies</Tooltip>
    * <Tooltip tip="Create custom permission groups with fine-grained access control to resources." cta="Permission groups" href="/admin/access-control">Custom permission groups</Tooltip> (Pro limited to Owner/Engineer/Viewer)
    * <Tooltip tip="Single sign-on for centralized identity management." cta="SSO" href="/admin/authentication#single-sign-on-sso">SAML/OIDC SSO providers</Tooltip> (Pro and Starter limited to Google only)
    * <Tooltip tip="Automatically add users from specific email domains to your organization." cta="Domain mappings" href="/admin/authentication#domain-mappings">Domain mappings</Tooltip>
    * <Tooltip tip="Track and review administrative actions in your organization, such as permission changes, member management, and API key creation." cta="Audit logging" href="/admin/audit-logs">Audit logging</Tooltip>
    * Flexible [deployment options](/admin/deployment), including BYOC and self-hosted
    * Compliance and security:
      * <Tooltip tip="Independent audit confirming that Braintrust's security controls are operating effectively over time." cta="Compliance" href="/security#soc-2-type-ii">SOC2 attestation</Tooltip>
      * Custom <Tooltip tip="Data Processing Agreement for GDPR compliance requirements to satisfy data processing obligations." cta="Compliance" href="/security#gdpr">DPA</Tooltip> (Pro has click-through DPA)
      * <Tooltip tip="Business Associate Agreement for HIPAA compliance to support handling of protected health information (PHI)." cta="Compliance" href="/security#hipaa">BAA</Tooltip>
    * Dedicated Slack support channel
    * Guaranteed SLAs
    * Custom legal terms
    * Annual invoicing
  </Tab>
</Tabs>

See [Plans and limits](/plans-and-limits) for a complete feature comparison.

## Downgrade your plan

<Tabs>
  <Tab title="Pro -> Starter">
    <Warning>
      Before downgrading, ensure your usage fits within [Starter plan limits](/plans-and-limits#usage-limits). If your usage is higher than these limits when you downgrade, you'll be charged on-demand usage rates at the Starter tier pricing (which are higher than Pro rates).
    </Warning>

    To downgrade from Pro to Starter:

    1. Go to **<Icon icon="settings-2" /> Settings** > [**<Icon icon="credit-card" /> Billing**](https://www.braintrust.dev/app/~/configuration/org/billing).
    2. Under **Current plan**, click **Adjust plan**.
    3. In the plan selection dialog, click **Downgrade to starter**.
    4. Review what will change when you downgrade.
    5. Select a downgrade reason.
    6. Click **Downgrade**.

    When you downgrade from Pro to Starter, the change is scheduled for the end of your current billing period. You'll keep access to Pro features until then. You can cancel the scheduled downgrade any time before the billing period ends from the Billing page.

    | Feature                                                                                                                                                                                                         | Pro → Starter change                                 |
    | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------- |
    | <Tooltip tip="Create custom visualizations to track metrics specific to your use case." cta="Charts" href="/observe/dashboards">Custom charts</Tooltip>                                                         | Unlimited → Keep existing, can't edit or create new  |
    | <Tooltip tip="Separate development, staging, and production data within your projects." cta="Environments" href="/deploy/environments">Environments</Tooltip>                                                   | Unlimited → Keep and edit existing, can't create new |
    | <Tooltip tip="Configure custom scoring workflows where human reviewers can provide feedback on traces." cta="Human review scorers" href="/admin/projects#configure-human-review">Human review scorers</Tooltip> | Unlimited per project → Limited to 1 per project     |
    | <Tooltip tip="Role-based access control for granular permissions management." cta="Permission groups" href="/admin/access-control">Permission groups</Tooltip>                                                  | Owner/Engineer/Viewer → Owner only for new projects  |

    | Usage type                                      | Pro → Starter change                                                                              |
    | ----------------------------------------------- | ------------------------------------------------------------------------------------------------- |
    | Processed data                                  | 5 GB/month, then \$3/GB → 1 GB/month, then \$4/GB                                                 |
    | Scores                                          | 50k/month, then \$1.50/1k → 10k/month, then \$2.50/1k                                             |
    | [Topics credit](/plans-and-limits#topics-usage) | \$249/month (promo until September 1, 2026) or \$100/month → \$10/month. Overage rates unchanged. |
    | Data retention                                  | 30 days → 14 days                                                                                 |
  </Tab>

  <Tab title="Enterprise -> Pro/Starter">
    Enterprise customers on annual contracts cannot downgrade until the contract term ends.

    To discuss your options:

    1. [Contact Braintrust support](mailto:support@braintrust.dev).
    2. Discuss your situation and potential solutions.
    3. Review contract terms and renewal options.

    When your Enterprise contract ends, you can choose to:

    * Renew at a different tier (Pro or Enterprise)
    * Move to a month-to-month Pro plan
    * Move to the Starter plan

    Enterprise features and custom limits will remain active until the end of your contract term.

    <Warning>
      Before downgrading, ensure your usage fits within [Pro or Starter plan limits](/plans-and-limits#usage-limits). If your usage is higher than plan limits when you move to a new tier, you'll be charged on-demand usage rates.
    </Warning>
  </Tab>
</Tabs>

## Legacy plans

<Note>
  If you're on a legacy plan (signed up before March 2026), see [Legacy plans FAQ](/admin/billing/faq#legacy-plans) for details on how plan changes affect your existing features.
</Note>

## Next steps

* [Plans and limits](/plans-and-limits) — Compare plans and understand usage limits
* [Monitor usage](/admin/billing/monitor-usage) — Track your usage and costs
* [Billing FAQ](/admin/billing/faq) — Common questions about pricing and billing
* [Contact sales](https://www.braintrust.dev/contact) — Discuss Enterprise plans or custom requirements